Frequently Asked Questions
Everything you need to know about ordering, shipping, and returns.
What payment methods do you accept?
We accept major credit and debit cards through our secure checkout. Your payment details are encrypted and handled by our payment provider — we never store full card numbers.
Which countries do you ship to?
We currently ship to France, Spain, Italy, Germany, the Netherlands, Belgium, Portugal, Ireland, and Morocco.
How much does shipping cost?
Shipping is calculated at checkout based on your delivery address and the items in your order.
How long will my order take to arrive?
Orders are typically processed within 1 2 days business days and then shipped. Delivery time depends on your location and the carrier.
What is your return policy?
You can return unused items in their original condition within 14 days of delivery. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.
Do I need an account to place an order?
No account is required — you can check out as a guest. Creating an account lets you track orders and check out faster next time.
How can I contact you?
Email us at hello@panteera.com and we'll get back to you as soon as we can. You can also use our contact page.
Still have a question? Contact us.